Privacy
Your skin, your information.
Last updated 4 November 2026
This page explains what Joy collects when you book a consultation, why, and who else can see it. Short version: she asks only for what she needs to help you, she doesn’t sell it, and you can ask her to delete it.
What Joy collects
When you use the booking form, you give her:
- Your name, email address and phone number
- Your age range, and your gender if you choose to say
- Your country and city
- Your skin concerns, skin type, current routine, allergies or irritants, and goals
She doesn’t ask for medical records, diagnoses or payment card details. Payments are entered on Bachs’s page, not on this site.
Why she collects it
- To prepare for your consultation, so you don’t have to repeat yourself on the call.
- To contact you about your booking, send reminders, and share your routine afterwards.
- To confirm your payment.
She uses it for nothing else. There is no advertising, no marketing list unless you ask to join one, and no sale of your details.
Where it is kept, and who can see it
When you pay for a consultation, your details are saved on this website’s server, which is hosted by Hostinger. Joy uses them to prepare for your call and to keep track of her bookings. Only Joy and the person who maintains this website can see them. Joy’s dashboard is private and protected by a password.
The site also keeps a scrambled version of your internet address, only to stop automated abuse. It can’t be turned back into your address.
Who else handles it
To make your booking work, some details are passed to these services:
- Bachs takes your payment and receives your name and email. Joy never sees your card details.
- Cal.com runs Joy’s calendar. After you pay, it receives your name, email, time zone and the notes from the form, and sends your confirmation and reminder emails. See its privacy policy.
- Google Fonts and flagcdn.com load the fonts and country flags. Your browser contacts them directly, so they can see your IP address, as with any website.
- Video call provider, which hosts your call (Cal Video, unless Joy tells you otherwise).
This site sets no tracking or advertising cookies. The only cookie is a sign-in cookie on Joy’s private dashboard.
How long it is kept
If you start a booking but don’t pay, your details are deleted automatically after 7 days. For people who have paid, Joy to confirm: your consultation notes are kept only as long as needed to follow up with you, and are deleted 12 months after your last consultation, or sooner if you ask.
Your choices
You can ask Joy to show you what she holds about you, correct it, or delete it. Email her email address and she’ll respond within 7 days. Depending on where you live, you may have more rights under local law, and she will respect them.
Under 18
If you’re under 18, a parent or guardian should make the booking and join the call.
Not medical advice
Joy gives educational skincare guidance. She can’t diagnose or treat medical conditions and her advice doesn’t replace a doctor. If something is painful, spreading or looks infected, please see a doctor or call your local emergency number.
Changes
If this page changes in a way that matters, the date at the top will change too.